Excellent Property Management Service in Auckland

Investors Need Property Management Experts

As specialists in property management, we understand how stressful it could be to manage a rental property by yourself. The tasks can be overwhelming – searching for tenants, rent collection and property maintenance among others. Overseeing all these can take too much of your time.

As specialists in property management, we understand how stressful it could be to manage a rental property by yourself. The tasks can be overwhelming – searching for tenants, rent collection and property maintenance among others. Overseeing all these can take too much of your time.

As much as you want operations to run smoothly, one small oversight or mistake can easily turn into a very costly problem. This is where the need for a trustworthy property management company in Auckland comes – Goodstar Property Management Limited.

With our expertise, you can leave all your worries behind. We will handle the day-to-day responsibilities of a landlord. More importantly, we will take care of your investment and treat it like our own.

The best news is that Goodstar Property Management offers value for money, full property management services in Auckland.

We also offer the following services:

• Free rental appraisal
• Casual letting for rental properties in Auckland
• Renovation and maintenance services

How We Do Property Management in Auckland

On a scale of 1-10, how effective are you as a landlord when it comes to managing your property? A little worried? Don’t be, because we are sharing Goodstar Property Management’s proven property management process!

Full property management: the complete process

We make it look easy for you, but in reality, the whole property management process can be complicated. Thankfully, we have perfected each step of the process.
Learn about our best practices here.

Setting the right rent

Setting the rental price for your property can be tricky. Overpriced rent could discourage the interest of potential tenants while underpricing the rent means you’re not getting the most return out of your investment.

So how do we determine an appropriate rent? Goodstar Property Management has access to the latest market data on comparable rental properties. We will analyse this to set the best possible rent that is acceptable in the market.

Marketing your property

Have you ever seen two similar properties, in a similar area with similar features be available at the same time, but one gets snapped up much faster than the other? The answer to that is a good marketing strategy.

Our rental property managers know how to reach the right audience by using the right channels. We advertise not just on real estate websites but also on different platforms like social media. We make sure to highlight the property’s best features and pair them with high-quality photos.

Selecting the right tenant

Interested potential tenants must be screened properly before allowing them to rent the property. To get a quality tenant, your local property manager will perform the following:

• background and identity check
• credit check
• employment verification
• other forms of tenant referencing

other forms of tenant referencing
The screening process can be long but requires meticulous care. This process is a crucial step in any tenancy. Tenant screening and vetting demands your full attention and leaving it in the hands of a property management specialist to dot the I’s and cross the T’s is a wise move.

Preparing the tenancy agreement

Before your tenants move in, we will prepare a tenancy agreement for both the landlord and the tenant to sign. This covers the tenure, rent, mode of payment, and rental bond for the property.

This document also serves as protection for both the landlord and the tenant as it specifies the obligations and responsibilities of each party in accordance with the Residential Tenancies Act.

Move-in inspection and bond collection

Most rental properties in Auckland require a refundable bond from the tenants before they can move in. We collect the maximum bond allowed which is equivalent to 4 weeks rent.

Our rental property managers also perform a thorough entry inspection prior to the move-in. The condition of the property is documented in a comprehensive report which includes 100’s of detailed photos. Both the landlord and the tenant can use this for future reference.

Rent management

We believe that timely rent collection is the backbone of effective property management. We collect rent weekly, but we make it easy for tenants to pay on time by making different payment methods available. Right now, we believe that online payment channels are the most preferred and convenient option out there.

We take rent arrears seriously at Goodstar Property Management. We do not tolerate late payments and waste no time with this matter.

Repairs and maintenance

We carry out routine inspections every three months. Then, we provide a complete report of the condition of your property. Goodstar Property Management believes that periodically checking and addressing maintenance allows issues to be identified earlier saving you from a potentially more costly expense arising from deteriorated conditions.

We are also in partnership with registered plumbers, electricians and carpenters who are ready to service urgent needs for repairs.

Ending the tenancy

As the tenancy ends, we make sure we follow our end of tenancy process to a tee. Before we return the bond, we ensure all rent and outgoings are paid up to date, a physical inspection of the property is done and that the property is ready for the next tenant. And then we begin the process all over again while trying to minimise your vacancy.

Our property management services 

Are you a property owner? Goodstar Property Management provides end-to-end property management services in Auckland.

As a property owner and investor ourselves, we know you want to protect your business. Many landlords have found that getting professional property management services in Auckland not only relieves them from the stresses that come with property management but also provides reassurance that there are experts working hard to protect your business. Here at Goodstar Property Management, we ensure your business runs smoothly.

Full property management services

We specialise in managing the day-to-day activities of a rental property. From finding tenants and collecting the rent to maintaining the property, your business is in safe hands.

Finding Tenants

The success of a rental property business lies in getting quality tenants. To achieve this, we will come up with a marketing plan tailored to accentuate the features of your property to attract suitable tenants. We will then diligently conduct background and financial checks to screen all potential tenants.

Compliance

Local laws and regulations change over time, which could affect how you should run your business.

As a trusted rental property management company in Auckland, Goodstar Property Management ensures your property complies with local building codes. In addition, we update clients about the latest health and safety requirements of the government.

Property Inspections

To make sure that tenants follow their obligations, we conduct property inspections every three months. This is to comply with the requirements of most insurance companies.

Minimise arrears

As much as we want to collect all rent payments on time, there will always be the possibility of delays or problems. While we do not tolerate late payments, we also want to deal with tenants nicely. We start with gentle reminders and provide convenient payment methods to mitigate rent arrears.

Payment and statements

Our payments to you will be regular and at the agreed frequency. We also commit to providing full transparency by sending out monthly reports of all activities on your property. At the end of the financial year, we then provide an easy to understand financial statement.

Repairs and Maintenance

Property rental managers from Goodstar Property Management are trained to identify urgent repair requests from non-urgent and prioritise accordingly. We can also manage periodic or regular maintenance to ensure your property continues to function in optimal condition. To do this, Goodstar Property Management has partnerships with registered plumbers, electricians and carpenters who are on call any time of the day.

Free rental appraisal

Interested to know how much your property investment can potentially earn if it enters the rental market? Goodstar Property Management offers free rental appraisal for properties in Auckland. We want to give you an idea of the current level of rent as well as how similar properties are doing in the market.

Make your life more convenient and let Goodstar Property Management own the hassles and stress that comes with property management. We want you to enjoy your time doing the things you love without thinking about maintenance requests or tenant complaints.

Our expert property managers are reliable, dependable and trustworthy. Let us protect your property and maximise your profits. Contact us here or call us on 0800 Goodstar (4663 7827) to know more about our property management services in Auckland.

The journey of you as a landlord

Many people dream of having a financially successful rental business. Do you have the same goal? If yes, then get ready to work long and work hard because there are no shortcuts in your landlord journey.

A landlord’s journey: your guide to success

Goodstar Property Management, together with its expert property managers, understands what it takes to effectively manage a rental property. Let us walk you step-by-step through the journey of a landlord in Auckland.

Finding the property

For most of our clients, it all starts with purchasing the right property. An ideal rental property is accessible, in a prime location and has a nice neighbourhood.

Compliance with legal requirements

Before you could become a landlord, the property must be in a good and rentable condition. If not, necessary repairs should be done to bring it up to the required standard. This is one of the legal requirements for rental properties in Auckland.

Aside from that, the property should comply with local health and safety requirements and healthy home standards. These include the installation of smoke alarms and insulation systems among others.

Management setup

Now that your property is ready to hit the rental market, the next decision you have to make is about managing the daily operations and activities. Will you be able to perform the duties of a landlord? Do you need the help of a property management company in Auckland? You decide.

Marketing your property and finding tenants

You need to set the rent at the right price and advertise the property in order to attract quality tenants. Then, all tenant applications must be screened properly. You as the landlord must also provide assistance as tenants move into the property.

Monthly statements

Rental property managers prepare a monthly owner’s statement. It is a detailed record of the property’s income and expenses. All transactions must be tracked and properly documented.

Rent collection

It is your duty as the landlord to manage the rent collection. When tenants do not pay rent on time, the finances of the business suffer. Effective communication with the tenants and allowing online payment methods are great ways to improve timely rent collection.

Maintenance and repairs

It is your obligation to maintain the property, both inside, and to some degree the outside. You must ensure that services like plumbing, electricity and water supply are always in good working conditions.

Routine inspections

Most insurance companies require routine inspections every three months.

End of tenancy

There are two possible scenarios as the fixed-term tenancy ends.

• The tenant renews the lease Any changes to the tenancy agreement, in this case, the length of the tenancy, should be documented in writing and signed by both parties. If any other terms and conditions change from the original agreement, these should also be noted in this renewal or variation document.
• The tenant does not renew the lease In case the contract is not renewed, the tenant must vacate the property. You need to carry out a final inspection on the property after the tenant has moved out all of their belongings. This inspection helps you assess the amount of bond to be refunded to the tenant.

After this, you need to get back to work and start searching for the next tenant.

Our prices

We started our business a few years ago at a fixed fee property management rate of $25/week. At this very low price, we needed to maintain quality staff who would go the extra mile. However, we knew that if we wanted to provide our clients with quality service, there had to be an increase in cost for higher-level staffing and more sophisticated systems for managing properties.

Around Covid, tenancy rules have become increasingly demanding due to changing regulations and economic conditions; as such, it is now necessary for experienced staff & intelligent systems to run a successful property management business. In response, we took steps towards offering better services by increasing rates slightly while still keeping them competitive within the market so that our client’s biggest asset can be well managed profitably over time instead of just focusing on short-term gains from lower fees upfront without sacrificing long term success or satisfaction among customers.

Ultimately this decision was made out of respect for both ourselves as well as those who entrust their properties into our care – because when it comes down to it, nothing matters more than providing excellent customer service backed up by skilled professionals & advanced technology which will ensure maximum returns on investment over time regardless of current market trends or fluctuations in prices associated with running any real estate related enterprise today!

Ask us what’s included in this awesome deal.

Higher value property management in Auckland with Goodstar Property Management

With the existence of various low-cost property management companies in Auckland, what sets Goodstar apart from the competition? Why choose us?

Our Story

Goodstar Property Management Limited, together with our business partners, has almost 20 years of combined experience in Auckland property management.

We proudly live by our name. ‘Propty’ describes how we do business with your property – properly and professionally. Like the smell of fresh air, our affordable but excellent services will let you breathe easy and enjoy life doing the things that you love.

Higher value, lower costs property management

While most property management companies in Auckland charge on a rent percentage basis, Goodstar Property Management only charges a fixed fee of $25/week. The cost of our daily services is even less than what you will spend on your favourite morning cup of coffee!

Despite the affordability, here are the top reasons why we can vouch for the quality of our services.

We understand the industry

We have been giving excellent service to clients for almost two decades now so we definitely have an in-depth knowledge of the industry. Being located in Auckland, we have considerable experience in dealing with unique scenarios and difficulties involving different properties. This allows us to ‘think outside the box’ for solutions while we ensure the property remains compliant with local laws and regulations.

Our operations are cost-efficient

To provide you with the best service possible while not raising our prices, we learned how to be efficient in our operations. We shy away from unnecessary expenses. We also focus on effective online marketing so we don’t have to pass on expensive bills to our clients.

Your success is our priority

Our business model centres on helping our clients improve their rental business. Why? It is because we grow when your business grows.

Our company benefits the most when our clients succeed, which is why you can trust us. We believe that your success is ours, too.

Choose Goodstar Property Management now

If you decide to be part of our family, we can give you a hassle-free experience with the help of our expert property managers.

Proactive property management

Marketing your property. With our connections, we can properly advertise to the right audience.

Finding quality tenants. In this process, we apply a proactive approach. Aside from conducting background and credit checks, we also take time to educate potential tenants about their rights and obligations. We do this to create peace and harmony between both parties during the tenancy.

Professional Property Management

Timely Payments. We collect the rent according to the frequency stated in the tenancy agreement. This means we have zero tolerance for rent arrears. We release payments to landlords twice a month.

Maintenance. Our expert property managers can take care of the hassles associated with repairs and maintenance requests. We also carry out property inspections every three months.

Reports. To provide transparency, we provide extensive financial and non-financial reports. We also include photos and videos of the property in our non-financial reports.

Free rental appraisal in Auckland

Why get a rental appraisal today?

Fill out the request form

Switching property managers

Ideally, your current property management company has been making your landlord journey as easy as having a walk in the park. If that is not the case and you are not happy with the level of service you are getting, then switching property managers can be the best solution.

Before cutting your ties and mindlessly jumping to another company, you need to take a step back and prepare for your next move.

Explore your options

Identify current problems

Think carefully about the things that you don’t like with your current property manager. Make a list and try to remember specific details. For example, you may use the questions below as a guide to understanding what went wrong.

Does it take too long for them to fill the vacancies? Do tenants keep on complaining about them? Do you not get paid on time?

Are they not able to respond quickly to requests for repairs? Are they not acting on your best interests?

Keep these in mind as you begin searching for a new property manager.

Choose a company that can address these problems

When looking for a new company, make sure to communicate what you want as well as your expectations from them. The new property management company should be able to present effective solutions to the issues you have with your current property manager.

One of the major advantages of choosing Goodstar Property Management is that you get experienced property management services at a competitive rates. Experience matters a lot in this business!

How soon can you change companies?

First, check when your current contract expires, or how much notice you have to give before it ceases. If it is ending soon, then you only need to give a notice for non-renewal. The minimum notice period is usually 30-90 days, depending on what is stated in your contract.

For voluntary termination or when you want to end the contract sooner than the agreed date, expect that you may be charged with an early termination fee. You must decide what’s best for you and whether you want to pay the fee now or defer your plan to change companies and just wait for the contract to expire.

Make the switch

Switching property managers is like having to tell your boss that you’re quitting the job because of a better offer. It can be dreadful, awkward and uncomfortable. The good news is that with Goodstar Property Management, you have no reason to stress over this process.

We can handle the switch as painless and hassle-free as possible! Remember, we are here to make your life easier. Let us negotiate on your behalf and rest assured that we can give you a smooth transition.

Here is a quick summary of the switching process:

• The landlord reaches an agreement with Goodstar Property Management. The agreement is finalised with a written contract. The landlord gives written notice to their current property managers to terminate the management.
• Goodstar starts working. We prepare a formal letter to be given to the current company informing them of the switch. We then wait for the notice period to end, thereby effectively terminating the landlord’s contract with them. Count on us to properly inform all tenants about the change.
• Goodstar Property Management completely takes over the management on the agreed date.
• The landlord can relax knowing that the property is now in the trusted hands of Goodstar Property Management.

Advantages of hiring a property manager

Whether you own a single rental or you have many investment properties in Auckland, you could benefit from the services of an experienced property manager.

A property manager finds quality tenants

A property management company knows how important it is to get quality tenants. Ideally, you want to get a tenant that has the financial capacity to pay the rent. You also want this kind of tenant to stay long term.

However, the process of finding the right people is not easy. You need to have a thorough screening process, something which a property manager has been trained to do.

A property manager prioritises rent collection

In a perfect world, all your tenants will be paying their rent on time. In reality, however, there is always the possibility of rent arrears due to many reasons.

You can avoid this problem by hiring a property manager. Here at Goodstar, we have an efficient system to monitor rent collection. We are firm with deadlines and we do not tolerate late payments.

A property manager effectively handles the tenants

From answering simple queries to providing emergency assistance to tenants, the tasks of a landlord are endless. Add to it the stress from complaints and the headaches when heavy conflicts arise. It could truly be burdensome for a landlord.

One reason why property managers are more effective in handling tenants is that they filter out a lot of ‘noise’ that tenants can create. A tenant may have 101 questions to raise. A property manager will filter through those questions and establish what urgently needs to be addressed, and what’s non-urgent. A property manager will reiterate to the tenant, and communicate to the landlord, which matters need to be prioritised therefore effectively managing the tenants’ expectations.

The right connections

A property management company has access to the latest market data about rental properties. With this, you can set the rent at the right price. You can also benefit from their advice and suggestions on how to market your property better to stand out from the competition.

In addition, a property management company has partnerships with different service providers. For instance, Goodstar works with registered plumbers, registered electricians and handymen in Auckland. This makes it easy for us to attend to the maintenance requests that arise.

Personal benefits

The main reason why many landlords hire property managers is to get peace of mind. Some of the personal benefits you could enjoy are less stress and more free time.

Less stress. By hiring a property management specialist, the bulk of your responsibilities as a landlord will be lifted. This means that you don’t have to stress over late-night emergency calls, late payments, irresponsible tenants, maintenance and paperwork.

More free time. Since you don’t have to personally oversee the day-to-day operations of the business, you have more time to do the things that you love. You have the freedom to explore other interests or focus on another business.

If you need the services of an experienced property manager, Goodstar Property Management is here to assist you.

Casual Letting Services in Auckland

Are you a hands-on landlord who does not have the time to look for the right tenants yourself? Or are you worried you might skip an important part of the screening process and select dishonest or ill-suited tenants? Take away the worries that come with finding new tenants with Goodstar Property Management’s casual letting services in Auckland.

We will help you find the most suitable tenants for your property, giving you the time to focus on other important daily activities and responsibilities.

Benefits of Casual Letting

When you delegate the task of finding good tenants, you will be able to gain the following benefits:

Save time

Private landlords have so many tasks to handle when it comes to property management – operations, maintenance and administrative work. All of this can be time-consuming on its own, and we haven’t even begun the process to find new tenants.

For instance, there’s getting a listing advertised, attending to enquiries and answering questions, taking time out of your day to conduct viewings, then begin the screening and vetting of applications to identify your next tenant. Think about all the time you can save by using a casual letting service and use your precious time for your work or simply rest!

Save on marketing expenses

Do you have an idea of how much you will be spending if you market your property yourself?

Property rental advertising costs can easily add up if you are not careful. On the other hand, Goodstar Property Management’s casual letting fees are well worth the cost.

Earn more

When you spend the time to thoroughly screen potential tenants, you’re in a better position to select the best tenant for your property. When you match the right tenant with the right property, chances are your tenants will want to stay long-term. With long-term tenants, you can enjoy the financial benefit of consistently earning a rental income for a longer period.

Ready to Know More About Our Services?

In Auckland, one of the constant challenges that landlords face is understanding how potential tenants view the property and what considerations they make in their decision-making process.

As your trusted partner, we will use our expertise to market the property, handle all enquiries, screen potential tenants and arrange tenancy documents.

Here is a detailed list of what we can do for you.

• Advertise your property on popular real estate websites and across different social media sites
• Use high-quality photos of your property for listings and advertisements
• Free rental appraisal to ensure that your price is competitive
• Answer all emails and calls from interested applicants
• Schedule viewings and meet all potential tenants
• Run comprehensive background, credit and financial checks
• Negotiate the lease and inform accepted tenants of the terms of the tenancy
• Prepare the tenancy agreement and oversee the signing of documents
• Bond collection and lodgment
• Collection of the initial rent

Why Choose Goodstar Property Management

What sets us apart from other property management companies?

No hidden charges. We pride ourselves in providing the most affordable quality property management services in Auckland. As always, we are transparent with our fixed casual letting fees.

We are familiar with the local market. It is easier for us to attract potential tenants because we know what features of your house to promote to match what tenants would be looking for. When you get your best match, you can start the tenancy on the right foot and minimise the possibilities of vacancies in the future because of mismatched tenancies.

Clients love us. We have been helping many landlords in Auckland with our convenient casual letting services. You can save time and stay stress-free while engaging in our services.

Don’t let your property sit empty for a long time! If you need our help, contact us here or call us on 09-390-8890.

A landlord’s guide to healthy home standards

The healthy homes standards law aims to improve the quality of rental houses in New Zealand. Specifically, it promotes the health and wellbeing of the residents by making sure that their homes are warmer and drier.

The standards include guidelines and minimum requirements for the following:

• heating
• insulation
• ventilation
• moisture and drainage
• draught-stopping

Requirements of a healthy home

Heating

At least one fixed heating device must be installed in the main living room and should be able to heat the area to a minimum temperature of 18 degrees Celcius. Acceptable appliances are heat pumps, wood burners, pellet burners and gas heaters.

The required heating capacity will depend on the size and measurements of the room. To calculate, landlords may use the online Heating Assessment Tool.

Insulation

A properly insulated home will be able to retain heat longer.

Starting 1 July 2019, all rental homes must have the proper ceiling and underfloor insulation, if it is practicable to do so.

Under the healthy homes standards, it is mandatory that the insulation meets the requirements set by the 2008 Building Code. If the insulation was installed on 1 July 2016 or at a later date, no further actions are needed.

Existing insulation that was installed prior to that date can still be allowed if the thickness level is at least 120mm. Currently, there are some exceptions to these regulations, especially if the insulation is still in reasonably good condition. However, landlords need to ensure compliance by getting a professional assessment.

Ventilation

All rental properties must have proper ventilation. For instance, there should be openable windows or doors in these parts of the house: living room, kitchen, dining room and bedrooms. In addition, the kitchen and bathrooms must have extractor fans or range hoods in the appropriate size.

Moisture ingress and drainage

All rental properties must have an efficient drainage system that includes gutters, downpipes and drains. A rental home with an enclosed subfloor must install a ground moisture barrier if it is possible.

Draught stopping

Landlords must fix noticeable draughts. Under the healthy homes standards, all rental properties must have no unreasonable gaps or holes in the walls, ceilings, windows, doors, floors and skylights. If the property has an unused fireplace, it must either be closed off or its chimney be blocked.

Compliance Dates

The New Zealand government has given landlords and property owners enough time to make the necessary adjustments. Landlords must take note of these important dates to avoid violations and penalties.

• 1 July 2021 – All Boarding houses must be fully compliant.
• 1 July 2021 – All rental homes must comply within 90 days of any new tenancy. This also applies to renewed tenancy.
• 1 July 2023 – All public rental houses under Kainga Ora (Housing New Zealand) and Community Housing Providers must be fully compliant.
• 1 July 2024 – All rental homes must be fully compliant.