FAQs
Property Managed Beautifully
Home > FAQs
Full Property Management Solutions for Landlords
At the heart of Goodstar Property Management, you’ll find more than just a team of professionals; you’ll discover a family born out of passion and dedication for Auckland property management. Formerly known as Airpropty Property Management, we’ve matured and evolved, much like a caterpillar into a butterfly, and thus Goodstar was born.
Goodstar symbolises three core tenets that we stand by – Experience, Efficiency, and Excellence. Our team is a seasoned cohort, well-versed with the nuances of property management in Auckland. We pride ourselves on adopting cutting-edge systems that enhance our efficiency, and above all, we stand by our pledge to do it “GOOD” and “RIGHT” for our hardworking community.
Your property is more than bricks and mortar; it’s the fruit of your labour, a beacon of hope for a better future, a means to provide a more enriched life for your loved ones. We understand this because we mirror your hardworking ethos – our team members have journeyed similar paths.
So, as you look towards entrusting your property to a management company, consider Goodstar – where we treat your property not merely as an asset but as an embodiment of your dreams, hard work, and aspirations. Together, we will achieve & earn more for our families.
Goodstar, as an Auckland property management company, covers all major Auckland suburbs and nearby areas.
By streamlining our processes, leveraging technology, and maintaining a deep understanding of the Auckland property market, we are able to deliver cost-effective property management services in Auckland.
We manage a variety of properties ranging from single-family homes, apartments, townhouses to multi-unit complexes across Auckland.
Goodstar offers an unrivaled blend of experience, dedicated service, cost-effectiveness, and comprehensive inspection reports making us a leading choice for Auckland property management.
We conduct regular inspections, often quarterly, ensuring each property is properly maintained. Our inspection reports are detailed and transparent for the benefit of property owners.
We swiftly address maintenance issues, coordinating with trusted contractors, and ensuring the work is done cost-effectively and to a high standard.
Goodstar boasts years of experience in the Auckland property management sector, offering a better experience for both owners and tenants.
Our robust tenant screening process includes credit checks, employment verification, and reference checks to ensure we find reliable tenants for your property.
We handle rent collection in a professional and timely manner. Our system allows tenants to pay online for ease and efficiency, ensuring timely payments.
Our experienced Auckland property management team has processes in place to handle such situations, including communication with tenants, issuing notices, and, if necessary, eviction proceedings.
Our fees are cost-effective and competitive, reflecting the quality of service we provide. Please contact us directly for a specific quote.
We believe in transparent, frequent communication. Property owners receive regular updates, inspection reports, and have 24/7 access to their property information via our online portal.
Our inspection reports are comprehensive and transparent, detailing the property’s condition with high-quality photos and descriptions. We believe in keeping property owners fully informed.
Absolutely! With our proactive management style and market knowledge, we can advise on cost-effective improvements and strategies to enhance property value.
Yes, we ensure all managed properties are compliant with Auckland and New Zealand regulations, offering peace of mind for property owners.
Our experienced Auckland property management experts can connect you with the right. Investment advisor on property investment strategies. Together, we can help you give a deep understanding of the Auckland property market.
Transferring your property to Goodstar is straightforward. Contact us, and our team will guide you through the seamless process.
Our dedicated team, cost-effective solutions, in-depth market knowledge, excellent communication, and better inspection reports collectively provide a superior property management experience in Auckland.
As a client of our efficient Auckland property management service, you’ll receive rental payments on the 1st and 16th of each month. If these dates fall on a weekend or a public holiday, then it shifts to the next business day. Alongside, we provide a detailed statement of all income and expenses.
In cases where a separate water meter and account are available, our system ensures the tenant pays for their water usage. As an experienced Auckland property management company, we handle these transactions for a better, seamless experience.
Typically, the tenant is in charge of lawn mowing and general garden care. However, this can be negotiated at the start of the tenancy. Tasks like tree trimming, weed spraying, and plant removal are generally covered by the landlord. We have a group of experienced, cost effective gardeners.
Maintenance costs vary greatly, often determined by the age of the property. As a rule of thumb, you could budget 0.5 to 1% of the property’s value per year. At Goodstar, we can help create a maintenance plan for more cost-effective property management in Auckland.
Landlords should provide adequate ventilation, while tenants are encouraged to regularly air the dwelling to prevent condensation build-up. As part of our commitment to better Auckland property management, we offer advice and assistance in dealing with such issues.
Chattels maintenance falls under the landlord’s responsibility. However, if damage is caused by tenant negligence, they may be held responsible. Our experienced team ensures fair handling of such scenarios, offering a better property management experience in Auckland.
While this can be negotiated, we recommend landlords hire pool specialists. Ensuring your pool meets New Zealand regulations is part of our commitment to better inspection reports and overall property management in Auckland.
The landlord is responsible for insuring the property and its chattels, while tenants cover their home contents insurance. As part of our comprehensive Auckland property management service, we guide and assist landlords in this aspect.
Yes, you can, although there are certain rules to follow. Leveraging our experience as an Auckland property management company, we can guide you through the selling process.
Although demand for rental properties in Auckland is high, we recommend budgeting for approximately 2 weeks of vacancy per year.
As per Auckland regulations, rent can be increased once a year. Goodstar can assist with this process.
At Goodstar, we operate a ‘no payment, no tolerance’ policy and have an effective system to reduce arrears. Our rigorous tenant screening process ensures that we place reliable tenants, offering a better Auckland property management experience. As a business, one of the best decisions we have made in the last six months is to invest in a dedicated debt collection team.
Goodstar Property Management employs a ‘no payment, no tolerance’ policy. We have a dedicated debt collection team and that’s the best thing we have invested in our business. As soon as a rent payment is missed, tenants are contacted to secure the outstanding amount. Our refined screening process of new tenants assures that only the most reliable individuals are approved, thereby mitigating potential problems. We maintain open communication with tenants, allowing us to pre-empt potential issues and address them before non-payment becomes a problem. Additionally, our comprehensive reminder system, including phone, SMS, email, and letter-based reminders, as outlined in our written arrears policy, greatly reduces arrears.
Property management all over Auckland has become increasingly competitive in recent years. Some companies might offer lower fees, but managing your property, which is likely one of your most significant investments, should be left to a professional company that can add value. Infact, when we started our business, we offered $25/wee, fixed fee management fee. We soon realised that to good a great job in this industry, you need experienced staff & better systems. Better staff and good system come at a cost but we can assure you your property will be better managed! Our clients, many of whom have struggled with cheaper services, are now some of our strongest advocates. They refer friends to our experienced Auckland Property Management company because they appreciate our focus on their happiness and maximising their returns. This is why over 18 landlords a month are transferring to us, trusting in our superior systems.
Auckland Property Management offers several fee options, which we’ll tailor to your specific needs once we understand your situation. Our fees mirror the quality of our service, and we remain fully transparent about our fee structure. We’re dedicated to providing exceptional service, including finding reliable tenants swiftly. Notably, we charge no fees until a tenant is paying rent.
Engaging a property manager has several benefits. Owning a rental property involves multiple challenges such as finding good tenants, managing maintenance issues, carrying out better inspection reports, understanding and complying with the Residential Tenancies Act, and dealing with unpaid rent. With our extensive expertise in New Zealand property management law, hiring us to manage your property saves you time and stress, and protects you from penalties for unintentional law breaches.
Over the years, we’ve fine-tuned our processes to ensure we match the right tenants to the right properties. All our property managers adhere to a proven step-by-step process to guarantee you receive excellent tenants. More information on this process is available in our Landlord Information Pack.
With the current high demand for rental properties across the country, we understand the importance of avoiding property vacancies. We’re not just managers but property investors like you, so we know the urgency of finding the right tenant. We strive to get your property rented as swiftly as possible.
At Goodstar Property Management, we see property maintenance as a crucial aspect of our role. We don’t charge additional fees for arranging repairs and maintenance. Leveraging our well-established relationships with professional trade contractors, we ensure efficient and cost-effective repairs and maintenance.
Often, we can lease your property without advertising thanks to our extensive database of tenants seeking particular properties. Our letting cost is a week’s rent plus GST. When advertising is necessary, we leverage tried-and-true platforms, tailoring your marketing package to your needs to ensure cost-effective Auckland property management.
Healthy Homes
The globally acknowledged World Health Organisation (WHO) recommends indoor temperatures of 18 degrees celsius as a minimum for maintaining optimal health. As an experienced Auckland property management company, Goodstar Property Management emphasises the importance of this standard. Fixed heaters in rental homes enable tenants to heat their living spaces to such healthy temperatures consistently.
As a core aspect of Auckland property management, insulation plays a crucial role in preventing heat loss from homes. The better the insulation, the more efficiently a rental home retains heat, leading to lower heating costs, reduced dampness, and less mould. This promotes cost-effective Auckland property management and healthy living standards.
Poor ventilation often results in mould and dampness, which can be detrimental to both the health of the occupants and the property’s longevity. Ventilation is a pivotal aspect of meeting the healthy homes standard in New Zealand, particularly in reducing dampness and mould in rental properties.
Damp homes can adversely affect the health of tenants and cause damage to the property. Thus, ensuring effective drainage for the removal of storm water, surface water, and ground water is essential for achieving the requirements for healthy homes in rental properties. If the property has an enclosed subfloor, installing a ground moisture barrier is highly recommended, where practically feasible.
Draughts can lead to lower temperatures in homes and potentially increase heating costs for tenants. By blocking unused chimneys and stopping draughts, landlords can contribute to more efficient heating and promote better inspection reports.
Although we primarily serve as independent advisors and assessors, we’re equipped to provide guidance and applicable quotes to aid you in meeting your rental compliance needs. Our ultimate goal is to deliver a better property management experience in Auckland.
Private landlords must comply with the standards within 90 days from the start of any new or renewed tenancy from 1 July 2021. By 1 July 2024, all tenancies must meet the standard. More details on this timeline can be found on the Healthy Homes Standards MBIE website.
At Goodstar Property Management, we typically conduct Healthy Home audits within two weeks of receiving a request. Our goal is to provide the report within a few days of the onsite audit. We leverage mobile devices for efficient recording of audit findings, ensuring a rapid turnaround time, enabling your rental property to meet compliance standards without unnecessary delay.